Sales affectation in a Telecommunications Company from Barranquilla

Authors

DOI:

https://doi.org/10.17981/bilo.2.1.2020.8

Keywords:

Quality, isolation, customer service, quality metrics

Abstract

In this article, the Ishikawa Diagram quality tool is used to analyze the consequences of the preventive isolation caused by the COVID-19 pandemic on the quality of customer service and sales of a communications company; The analysis is also carried out with the help of the 5 "M" method, where the factors that are most affected by the public health situation are established; Consequently, alternatives are sought to resolve these situations without affecting the quality of the service provided in the sales area of ​​a telecommunications company. In addition, identify the effects that a situation of preventive isolation or quarantine brings on the quality of the service offered in the sales area of a telecommunications company, taking into account the main factors that influence the service.

Downloads

Download data is not yet available.

References

V. González-Jaramillo, N. González-Jaramillo, C. Gómez-Restrepo, C. A. Palacio-Acosta, A. Gómez-López y O. H. Franco, «Proyecciones de impacto de la pandemia COVID-19 en la poblacion de colombia, segun medidas de mitigacion. Datos preliminares de modelos epidemiologico para el periodo del 18 de marzo al 18 de abril del 2020.,» Revista de Salud pública, vol. 22, nº 1-6, 2020.

Y. L. Rodríguez-Rojas, «COVID-19 (coronavirus): un peligro emergente que requiere abordaje en las organizaciones,» Revista SIGNOS, vol. 12, nº 2, 2020.

A. Trilla, «Un mundo, una salud: la epidemia por el nuevo coronavirus COVID-19,» Revista Medicina Clinica, vol. 154, nº 5, pp. 175-177, 2020.

BMJ Best Practice, «www.BMJBestopractice.com,» Nuevo Coronavirus (COVID-19): recursos y evidencia científica, 29 mayo 2020. [En línea]. Available: https://bestpractice.bmj.com/topics/en-gb/3000168.

Bertolli, M., Roark, G., Urrutia, S., & Chiodi, F. (2017). Revisión de modelos de madurez en la medición del desempeño. INGE CUC, 13(1), 70-83. https://doi.org/10.17981/ingecuc.13.1.2017.07

Rodríguez, L., Castellano, M., & Caridad, M. (2017). Planificación estratégica de recursos humanos en empresas de consumo masivo. IJMSOR: International Journal of Management Science & Operation Research, 2(1), 38-43. Recuperado a partir de http://ijmsoridi.com/index.php/ijmsor/article/view/84

Downloads

Published

2020-06-14

How to Cite

Camargo Rey, G., & Troncoso Palacio, A. (2020). Sales affectation in a Telecommunications Company from Barranquilla. Boletín De Innovación, Logística Y Operaciones, 2(1), 44–48. https://doi.org/10.17981/bilo.2.1.2020.8

Issue

Vol. 2 No. 1 (2020): (Enero -Junio)

Section

Artículos

Most read articles by the same author(s)

1 2 3 > >>