Application of techniques and systematic review of methods of services and operations performed by a national and international transport microenterprise.

Abstract

In the transportation industry there is a great competitive level between large transportation companies at national and international level with wide coverage, great benefits and direct access, however there are gaps in the system leaving aside a large market that needs these services, obtaining large delays, which will be presented in this writing, this market are those people who require deliveries, shipments or search for packages to and from abroad and even advice on how effective can be these shipments, mostly small businesses cannot acquire the services of transportation companies with large coverage. Based on this, the case study was applied in a microenterprise SA, a company specialized in logistics and transportation at national and international level, both export and import of goods, also has a complementary service of customs consultancy, where we could analyze in detail the step by step process that is performed in this entity noting certain factors where the process is being delayed. This allowed us to establish the processes to be followed. 

This project focuses on the search for improvements in the delivery and shipment of packages nationally and internationally in order to provide the customer with a good experience in the service provided.  The respective analysis was carried out showing two major bottlenecks such as order taking and parcel collection, based on this we used tools such as: the application of time study, productivity calculation and critical analysis. Each of these processes were exposed in detail, but we limited the information only with the direct relation with the subject of the study and the time that is handled to work, so that a clear understanding of the processes to follow to achieve the established objective was obtained obtaining an improvement plan for the company.