Procedure for the integrated management of Internal Control with a multi-criteria approach

Abstract

Introduction— Internal control, as the backbone of the organizational system, has gained popularity due to its importance and relationship with the rest of the processes, evidencing its transversal nature.

Objective— Design a procedure for the integrated management of Internal Control, with a multi-criteria approach that identifies the weaknesses of this system, to manage and improve its effectiveness.

Methodology— Theoretical and empirical methods such as historical-logical analysis, the analytical-synthetic method, the inductive-deductive method, as a way to analyze the prevailing trends and the systemic approach during the research process. Empirical methods include individual interviews, surveys, checklists, observation and analysis of documents. Statistical methods such as descriptive statistics and mathematical methods such as —Saaty, AHP of Saaty, Scoring, diffuse compensatory logic, entropy method, Petri nets and Decision Theory in general were used.

Results— From the conception of a theoretical model, materialized in a general procedure subject to mathematical models with a multi-criteria approach, which allows managing, in an integrated manner, the Internal Control system in Cuban organizations. This system is integrated with management control tools, highlighting the balanced scorecard and process management. The proposed multi-attribute mathematical model allows the implementation and evaluation of the components and rules of Internal Control and materialize it in the processes of the organization, by identifying the failures that affect the satisfaction of society. The design with a multi-criteria approach to the balanced scorecard for Internal Control allows the results to be measured systemically and integrating the four perspectives with the five components.

Conclusions— The general procedure designed, with three phases, constitutes a guide to develop the Internal Control management system with a process, systemic, multi-criteria and strategic approach, helping to raise the level of implementation of this system, in the same way It forms the level of integration with the processes, maturity, the effectiveness of its management and the improvement of this process. In addition, it is valid prospectively complying with the principles and characteristics. In addition to the formation of a strategic map with direct and indirect relationships through fuzzy logic without contradicting the objective of organizations with or without profit.