Logistics Chain in Container Receiving and Dispatch Processes at a Shipping Company
DOI:
https://doi.org/10.17981/ingecuc.17.1.2021.12Keywords:
logistic chain, operational reception and dispatch processes, lean manufacturing, bottlenecks, critical factors, competitivityAbstract
Introduction: An increasingly accelerated world brings constant changes in customer requirements and high market demands. Therefore, companies today need to worry about their current situation and be at the forefront of markets by constantly updating their processes. Currently, being competitive is more complex, as market demands behave dynamically, demanding a lower cost, decrease in responsiveness time while ensuring the quality of your products and services.
Objective: The objective of the research is to identify the critical factors that affect the logistics chain of container reception and dispatch processes at a Shipping Company.
Methodology: The methodology applied were the operational and monitoring tools of Lean Manufacturing. The techniques applied for data collection consisted of observation and surveying through field visits.
Results: Results expose that within the critical factors include absences, mechanical failures due to non-preventive maintenance, hours lost due to preventive or corrective maintenance, lack of material for repairments, non-compliance of suppliers in inputs among other factors that directly affect the company's capacity; identifying the maintenance stage of containers as the one with the bottleneck that hinders the company's goals.
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