Application of the Ishikawa methodology in the chrome plating process in a company in the industrial sector

Abstract

The industrial hard chrome plating has become an alternative in the industry for the improvement of processes and their optimization, the market is increasingly competitive and therefore requires companies to be in constant processes of continuous improvement to provide better quality and results in their products or services, on this occasion a company of the metalworking sector dedicated to industrial hard chrome plating was taken. With the use of quality tools, improvements will be proposed to reduce the deviations in the chrome plating process, for this purpose it is intended to identify the defects present in the process and discover the cause of these by means of a Pareto and Ishikawa Diagram, thus establishing actions for the improvement of the process. During the development of this activity it was identified that the main failure in hard chrome plating is porosity, which is produced by the lack of cleanliness of the chrome plating tanks and the solution used in them, which makes it necessary to ensure the cleanliness of these and the correct use of the amounts of solution.