Key strategies to implement a shared services center in multilatinas companies

Authors

DOI:

https://doi.org/10.17981/econcuc.43.1.2022.Org.4

Keywords:

Shared service center, Service partner agreements, Multilatins companies, Strategic decision-making, Productivity

Abstract

The search for synergies that facilitate organizational effectiveness and development has led organizations to create Shared Services Centers (CSC). However, a large part of the difficulties when implementing them have to do with defining strategic decisions and structuring them, since by not having a clear process, mistakes can be incurred, leaving aside the process of implementation consistently and consistently. In this article we use the case study methodology, and we interview managers of two multilatinas companies in Latin America (Argos and EPM) based in Medellín Colombia, which were triangulated with documentary information. The data were interpreted using the Atlas TI tool. The results indicate that both companies (EPM and ARGOS) share the same functional and competitive strategy of a strategic type in creating a CSC for the organization, establishing a project with an assigned budget, work team and consultant.

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Author Biographies

Hugo-Alberto Rivera-Rodríguez, Universidad del Rosario

He is a PhD candidate in Economics and Business from the Castilla La Mancha University, a Master in Administration (MBA) from the Externado de Colombia University, and a Business Economist from the Autonomous University of Manizales. Principal professor of the School of Administration of the Universidad del Rosario in the Direction and Management research group. Associate Researcher at Colciencias.

Johny Alejandro Vasco Mesa, Universidad del Rosario / Universidad CES

He graduated in business administration from the Lasallian University Corporation in 2002 (Medellin Colombia), Specialist in Production Management and services from the EIA in 2005 and Msc. In Management at the Universidad Del Rosario 2020 (Bogotá, Colombia). Research interests are mainly associated with the strategy area.

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Published

2021-09-15

How to Cite

Rivera-Rodríguez, H.-A., Vasco Mesa, J. A., & Plata Ordoñez, J. C. (2021). Key strategies to implement a shared services center in multilatinas companies. ECONÓMICAS CUC, 43(1), 195–214. https://doi.org/10.17981/econcuc.43.1.2022.Org.4

Issue

Vol. 43 No. 1 (2022): Enero - Junio 2022

Section

Articles: Administration, Organization and Methods

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